Terms of Service

– Egypt Tours Plus and Partners

Reservations

To finalize your reservation you will need to inform the company of your decision. A tour representative will then contact you to discuss the details of your chosen tour package. Once everything has been finalized you’ll be sent a detailed copy of your itinerary for confirmation. If you wish to proceed you will need to confirm this with the company and pay the necessary deposit.

Amendment Requests

Itinerary changes should be requested as early as possible. If your chosen tour has been paid for in full, or if a voucher has been issued, no administrative fees will be charged. This does not apply to tickets for air travel since airlines have their own policies in place. All changes are subject to availability.

Payment Policy

Reservations only become binding once the required deposit has been received. The standard deposit for all tours is 25% of the total cost. A 50% deposit is required for tours during the Xmas and New Year holiday period, and also for any tour packages that include air travel. Deposits are deducted from the tour price, and must be paid within seven days of making a reservation. All payments can be made by direct bank transfer; Western Union or credit card (Visa and MasterCard).

Credit Card Payments

If you choose to pay with a credit card, you will need to send us the following document as per regulations, either by fax or via email:

  • Copy of your passport.
  • Copy of your credit card (both sides with signature visible).
  • Signed letter of authorization allowing us to charge your card with the agreed amount. The signature must match the one on the credit card.

Direct Bank Transfers

To send payments directly to our bank account, you will need the following details:

  • Customer name: Memphis Tours
  • Bank Name: National Societe Generale Bank, NSGB (Murad Branch)
  • Address: 24 Murad Street , 12511, Giza, Egypt
  • Tel: +2 02 35672900
  • Fax: +2 02 35672999
  • Swift Number:  NSGBEGCXXXX
  • Account Number: 08-20310206007 55 (USD)
  • Account Number: 08-20310206005 61 (EUR)
  • Account Number: 08-20310206006 58 GBP)
  • Account Number: 08-20310206004 64 (EGP)

Monthly Installments

Customers are now also able to pay for tour packages in monthly installments. Deposits can be paid in six installments over a six month period. The balance of the total price is then payable on arrival in Egypt. Customers can also pay the full cost in installments prior to arrival.

Child Policy

Infants below the age of two travel free. Children between the ages of two and twelve are charged 50% of the quoted price, while children twelve or older are charged the full adult rate.

NOTE: The above rates are based on tour packages that don’t include any flights. Airlines might charge a supplementary fee for children.

Cancellation

In order to cancel a reservation, a written request must be sent as soon as possible by fax or email. In the case of cancellations, the following charges will apply:

  • More than 40 days before arrival date: 6% of deposit (bank charges)
  • 40 to 30 days before arrival date: 25% of full tour price
  • 29 to 15 days before arrival date : 50% of full tour price
  • 14 to 7 days before arrival date: 75% of full tour price
  • Less than 7 days before arrival date: 100% of full tour price

NOTE: There are cancellation charges on ALL flights in Egypt. If a tour that includes one of more flights is cancelled at any time after flight tickets have been booked, the customer is liable for fees charged by the airline company.

Refunds

By default, refunds are made using the same method a customer used for payments. No refunds are made in the event of a no-show.

Accommodation

Unless otherwise stated, quoted prices are based on two people sharing (Twin Room). Rooms for single occupancy are available at a supplementary rate. While every effort will be made to book customers into the hotels quoted in the tours, the company reserves the right to use other hotels of a similar quality if there are issues concerning availability. All quoted tour prices include room tariffs at time of printing and are subject to change without notice.

Flights

Quoted tour prices include average flight prices at time of printing, and may changed without notice. Requests for changing flight bookings or times may have an impact on the price of a tour package.

While we can assist with booking international flights to and from Egypt, we strongly recommend that customers book their own tickets in their home country. If however you want us to book your flight to Egypt, you will be required to send full payment for the flight via bank transfer or credit card at time of booking.

Liability

We act only as a travel agent. We cannot accept liability for any injury, illness, damage, loss, accident, delay, or irregularity to either person or property resulting from:

Weather; acts of God; acts of government or other authorities; wars; civil disturbances; labor disputes; riots; theft; mechanical breakdowns; quarantines or acts of default; delays; cancellations or changes made by any hotel; carrier or restaurant.

Complaints

If you have any complaints while in Egypt, kindly inform your designated tour representative immediately or contact the company directly. In most instances problems can be solved quickly and amicably.

In the very unlikely event that you are still not satisfied, we recommend that you contact the Egyptian Travel Agent Association.

If all of the above channels have been exhausted then you can report the matter directly to the Egyptian Ministry of Tourism in Cairo.

Acceptance and Agreement

Once you have paid your deposit and it has been accepted by the company, the tour reservation is then considered to be a legally binding contract, and it signals that the customer has read and accepted the Terms of Service listed above. Both the company and the customer are obligated to honor the agreement.