Terms of Service

At Egypt Tours Plus, we’re committed to delivering unforgettable travel experiences with clarity, care, and professionalism. These Terms of Service outline the agreement between you (the traveler) and the tour operator that confirms your booking and issues your invoice. In these terms, “we”, “us” and “our” refer to that tour operator. Egypt Tours Plus markets the tours and is not a party to the travel contract.

By booking a tour, you agree to the terms below. We encourage you to read them carefully—and reach out if you have any questions. Our dedicated team is always here to help.

1. Acceptance of Terms

Payment of your deposit or full balance constitutes acceptance of these Terms of Service. This agreement represents the full contract between you and the tour operator that confirms your booking and issues your invoice.

2. Booking & Payment Policy

Deposit: Confirm your booking with an initial deposit of 25% of the total tour cost.
Second payment: A further 25% is due one month before your arrival date.
Remaining balance: The final 50% is payable according to the payment arrangements confirmed by your travel consultant.
Festive periods (Christmas, New Year, Easter): A 50% initial deposit is required. The remaining balance is due according to the payment schedule confirmed by your travel consultant.
Special accommodation & groups: Different payment terms may apply to unique or special accommodations and to group bookings. Your travel consultant will confirm the payment policy that applies to your booking.

3. Credit Card Payments

If you’re paying by credit card, we’ll need a signed authorization letter from you, allowing us to charge your card. Your signature must match the one on your card and passport.

4. Cancellation Policy

Standard Travel Periods

61+ days before arrival: 15% cancellation fee
60–31 days before arrival: 35%
30–15 days before arrival: 50%
14–1 days before arrival: 100%

Airlines may charge additional cancellation fees. A 5% bank fee applies to all refunds.

Peak Seasons (Christmas, New Year, Easter)

61+ days before arrival: 25% cancellation fee
60–31 days before arrival: 50%
30–15 days before arrival: 75%
14–1 days before arrival: 100%

Airlines may charge additional cancellation fees. A 5% bank fee applies to all refunds.

5. Refunds

All refunds are issued using the same method as your original payment.
A 5% bank fee is deducted from all refunds.
No-shows are non-refundable.

6. Force Majeure Policy

In the event of an official government or airline travel restriction:

You’ll receive a full refund, or
A travel credit equal to your payment, usable on future tours to any of our destinations.

Only flight cancellation/change fees and bank surcharges will apply, in line with airline terms. Reservations will be updated automatically to reflect your available credit.

Your safety and flexibility are always our top priorities.

7. Accommodation

Hotels are carefully selected for their quality, comfort, and location.
Prices are based on double occupancy.
A single supplement applies for solo travelers.

8. Flights

Domestic Flights: Quoted prices are averages; actual costs may vary based on timing and availability.
International Flights: Competitive rates are available upon request.

9. Children Policy

Packages, Cruises & Hotels

Under 2 years: Free of charge
Under 6 years: 25% of adult rate
Under 12 years: 50% of adult rate
12+ years: Charged as adults

Applies to one child sharing a parent’s room. Flight supplements may apply.

Sightseeing Tours & Shore Excursions

Under 6 years: Free
Under 12 years: 50% of adult rate
12+ years: Charged as adults

Domestic flight or ferry supplements may apply.

10. Special Requests

We welcome your special requests! Please share them when booking—such as:

Dietary needs
Accessibility requirements
Specific room types

While we will do our best to accommodate all requests, they cannot be guaranteed and are not part of the contract.

11. Responsibility

We are not liable for disruptions beyond our control, including but not limited to:

Weather conditions
Political unrest
Hotel or airline schedule changes
Force majeure events

Any additional costs arising from such events are the responsibility of the traveler.

12. Tipping

Tipping is a customary way to show appreciation for good service in Egypt. It is entirely optional, but always warmly appreciated by our team.

13. Use of Photos

By tagging us or sharing your travel photos online, you grant Egypt Tours Plus permission to feature your content on our website or social media platforms.

Thank you for inspiring future travelers!

14. Complaints

We’re here to ensure you have the best possible experience.

Please notify us immediately during your tour if you experience any issues.
After your trip, feel free to email our Customer Care Team if further assistance is needed.
If unresolved, you may contact our Customer Care Manager.

15. General Terms of Use

All disputes are governed by the laws of the United Arab Emirates (UAE).
The UAE is our country of domicile.
Minors under 18 may not register or transact on this website.
Online payments are processed securely by our payment provider.
The cardholder must retain copies of all transaction records and policies.
We accept Visa and MasterCard in AED, USD, EUR, and GBP.
We do not provide services to countries under OFAC sanctions.
Multiple bookings may result in multiple transactions on your statement.