Frequently Asked Questions

Unless stated otherwise, all our tours are “private tours” which include your own personal guide and driver. If your tour includes a Nile River cruise, this leg of your tour is not private, although you will have your own private cabin on board the cruise ship.

Yes! All our tours can be customized to fit your exact needs and desires. Alternatively we also offer a “Custom Tour” option which essentially allows you to design your own tour. If your preferred tour package requires major changes, or if you want to build your own tour, we recommend contacting us via Live Chat or on our toll free telephone number.

While we do everything we can to deliver your itinerary within 24 hours, sometimes things can go wrong. If you haven’t received your requested itinerary within 24 hours, please contact our customer service help desk via Live Chat, email or phone.

Simply reply to the itinerary email you received from us, stating what changes you want made.

Tours can be booked all year round, although some people do find the heat a bit uncomfortable during hot summer months, from June to August. This is especially true if your itinerary includes spending time in the desert, in which case we recommend visiting during the cooler months of the year.

Yes, we currently offer two types of discounts. We do offer a discount for group tours providing there are ten or more people in the group. If you are making a group reservation, please discuss discounts with the representative you’re dealing with.

We also offer an “Early Bird” discount of 5% if you book and pay for your chosen tour at least 6 months prior to your arrival in Egypt. Early Bird discounts require full and non-refundable payments. Egypt Tours Plus can only calculate the exact discount once your itinerary has been finalized. Discounted tours are not eligible for date changes and/or refunds.

See our Terms of Service page for further details.

Our rates for children accompanying adults on Package Tours; Nile River Cruises and hotel stays are as follows:

  • Age 0-1: Free
  • Age 2-5: 25% of listed price
  • Age 6-11: 50% of listed price
  • Age 12 and up: Full price

For Sightseeing Tours and Shore Excursions, the cost for children is as follows:

  • Age 0-5: Free
  • Age 6-11: 50% of listed price
  • Age 12 and up: Full price

See our Terms of Service page for further details.

Reservations only become binding once the required deposit has been received. We typically require a deposit amounting to 25% of the tour price, and a deposit of 50% for tours during Christmas, Easter and New Year holiday periods.

However, we are offering a low down payment of just 10% to secure your spaces on the tour, including hotel rooms, cruise cabins, domestic flight tickets, and other travel-related services.

The remaining balance can be paid up to two days prior to your arrival date or in cash upon arrival at the destination to your tour manager, therefore, your booking will be a risk-free investment.

See our Terms of Service page for further details.

Cancellation

In order to cancel a reservation, a written request must be sent as soon as possible by fax or email. In the case of cancellations, the following charges will apply:

  • From the date of booking until 61 days before your arrival date, 10% of the entire tour price will be charged.
  • Between 60 and 31 days before your arrival date, 25% of the entire tour price will be charged.
  • Between 30 and 15 days before your arrival date, 50% of the entire tour price will be charged.
  • Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.

Cancellation for Christmas, New Year and Easter Vacations

  • From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
  • Between 60 and 31 days before your arrival date, 50% of the entire tour price will be charged.
  • Between 30 and 15 days before your arrival date, 75% of the entire tour price will be charged.
  • Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.

NOTE: There are cancellation charges on ALL flights in Egypt. If a tour that includes one or more flights is cancelled at any time after flight tickets have been booked, the customer is liable for fees charged by the airline company. Both domestic and international flights are subject to the airlines terms and conditions at the time of the booking.

Force Majeure

Egypt Tours Plus by Memphis Tours offers a very flexible cancellation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only the change/cancellation fees will be applied for flights according to the airline’s terms and conditions and bank surcharges applied on the deposit amount paid.

Here at Egypt Tours Plus by Memphis Tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.

Refunds

By default, refunds are made using the same method a customer used for payments. No refunds are made in the event of a no-show.

See our Terms of Service page for further details.

No! Egypt Tours Plus does not charge any additional fees or surcharges – The price you see is the price you pay.

See our Terms of Service page for further details.

Egypt has been a premier tourist destination for centuries, and the Egyptian people have always welcomed tourists with open arms. Despite the current political situation in the country, Egypt is still a very safe country to visit. Mass demonstrations are for the most part peaceful, and are typically confined to small areas in Cairo and other cities, none of which affect our tour itineraries.

Additionally, since all our tours include a personal guide and driver, you’ll be in the company of a staff member at all times. Nothing is more important to us than the safety and satisfaction of our customers, and the guide that will be assigned to you will under no circumstance take you anywhere where your personal safety might be at risk. Our company, including our guides, are well informed with regards to current conditions in the country, and if need be, we will immediately inform you if any changes need to be made to your original itinerary.

Egypt is as safe as most other popular travel destinations, and particularly in the touristic areas. However, Egypt Tours Plus does recommend that women travelling on their own should dress modestly, both for their own safety, and also as a sign of respect towards local culture. After all, nearly all Egyptians dress modestly, including Egyptian men.

Yes, everyone is required to have a visa in order to enter Egypt. Visas can be applied for at any Egyptian embassy or consulate in your country of residence, anywhere in the world.

Citizens of the following countries can also purchase a 1 Month Entry Visa on arrival:

United States, Australia, Canada, United Kingdom, European Union, Argentina, Brazil, Chile, Peru, Mexico, Colombia, Venezuela, Cost Rica, Ecuador, Georgia, Japan, New Zealand, Norway, Macedonia, Republic of Korea, Russian Federation, Serbia, and Ukraine.

However, if you intend staying for longer than a month, or if your tour package includes visiting other Middle Eastern countries, then we recommend applying for a 3 Month Multiple Entry visa prior to arriving in Egypt.

NOTE 1: Your passport must be valid for at least six months from the date of arrival in the country.

NOTE 2: The citizen of many countries can now also obtain an Egyptian e-Visa online prior to traveling to Egypt.

Under Egyptian law, visas can only be issued to you in your country of residence, or in a country for which you have a residency permit. This also applies to citizens of the countries listed above, although they can get a 1 Month visa on arrival.

Yes, visas can be extended at various government offices in Cairo and elsewhere in the country. Egyptian immigration also allows a two week grace period after your original visa expires. Providing you apply for an extension within the two week grace period, you won’t be subjected to any fines or penalties.

Most people will have no difficulty obtaining a visa for any of the countries featuring in our package tours. However, each country has their own conditions for issuing visas, and to that end we recommend that you get all the necessary information prior to booking your tour with us. Alternatively, you can contact us for assistance, although we won’t be able to submit your applications for the various visas you require.

Yes, if you would like your package tour to include your flight to Egypt and your return flight home, please let us know once you are ready to book your vacation. Please note though that flights typically have to be paid for in full at time of booking.

All mosques in Egypt are typically open to non-Muslims, apart from the Mosque of El Hussein and the Mosque of Sayeda Zeinab. However, it is always best to ask permission before entering a mosque, particularly if you are travelling without a guide, and in areas that are not often frequented by tourists.

The dress code for entering mosques in Egypt is generally the same as it is for entering mosques anywhere in the world. Egypt Tours Plus recommends that women carry a lightweight scarf with them if they intend visiting mosques, since many mosques require women to cover their hair before entering. Some mosques will also require women to cover their legs; arms and shoulders. If you are visiting the mosques with your guide, they will keep you well informed at all times.

All churches and monasteries throughout Egypt welcome visitors, although there are some which are not open for sightseeing during Lent.

While churches and monasteries are typically not overly concerned with any particular dress code, Egypt Tours Plus does recommend dressing modestly when visiting any religious building, regardless of what religion the building or monument represents.

As a general rule, there are no significant health concerns to worry about when travelling to the Middle East, although some health care professionals do recommend getting vaccinated against Hepatitis C and Typhoid Fever. Some also recommend an oral dose of the Tetanus vaccine.

The biggest health concerns for tourists are sunburn; heatstroke and gastrointestinal complaints, the latter almost always being caused by drinking tap water or by eating food at questionable restaurants and/or street vendors. If in doubt, please talk to your guide.

Many tourists want to sample local “street food” and most don’t encounter any problems. The best advice anyone can give is that you stick to places where there are a lot of customers. Not only is their food more likely to be fresh, but it will more often than not also be good.

Absolutely nothing is more important to us that the health and safety of our clients. To this end, we have implemented a number of safety measures designed to help prevent the spread of Covid-19, and minimize the risk of infection.

You can read all about our Covid-19 prevention policy here.

Visitors arriving in Egypt can purchase up to 3 liters of alcohol and 200 cigarettes at duty free shops located inside the airports in Cairo, Luxor, Hurghada, El Gouna and Sharm El Sheikh. There are also some other locations in Cairo where you can buy the same quantities, as well as at some hotels/resorts in Luxor, Hurghada, El Gouna and Sharm El Sheikh.

People arriving in Egypt are given 24 hours during which they can purchase their duty-free allowance. Visitors are also allowed to bring one liter of alcohol and 200 cigarettes with them into the country.

Cigarettes are widely available in Egypt, usually costing less at market stalls than they cost in supermarkets. Because Egypt is a Muslim-majority country, alcohol is not as readily available as it is in most Western countries, but it is sold at many, if not all international hotels. There are also many bars, restaurants and nightclubs that serve alcohol to non-Muslims. Alcohol is also available on Nile cruise ships which typically have fully stocked bars on board.