Terms of Service
– Egypt Tours Plus and Partners
Reservations
To finalize your reservation you will need to inform the company of your decision. A tour representative will then contact you to discuss the details of your chosen tour package. Once everything has been finalized you’ll be sent a detailed copy of your itinerary for confirmation. If you wish to proceed you will need to confirm this with the company and pay the necessary deposit.
Amendment Requests
Itinerary changes should be requested as early as possible. If your chosen tour has been paid for in full, or if a voucher has been issued, no administrative fees will be charged. This does not apply to tickets for air travel since airlines have their own policies in place. All changes are subject to availability.
Payment Policy
Reservations only become binding once the required deposit has been received. We are offering a low down payment of just 10% to secure your spaces on the tour including hotel room, cruise cabin, domestic flight ticket, and other travel-related services. The remaining balance can be paid up to two days prior to your arrival date or in cash upon arrival at the destination to your tour manager, therefore, your booking will be a risk-free investment.
Credit Card Payments
If you choose to pay with a credit card, you will need to send us the following document as per regulations, either by fax or via email:
- Copy of your passport.
- Copy of your credit card (both sides with signature visible).
- Signed letter of authorization allowing us to charge your card with the agreed amount. The signature must match the one on the credit card.
Direct Bank Transfers
To send payments directly to our bank account, you will need the following details:
- Customer name: Memphis Tours
- Bank Name: National Societe Generale Bank, NSGB (Murad Branch)
- Address: 24 Murad Street , 12511, Giza, Egypt
- Tel: +2 02 35672900
- Fax: +2 02 35672999
- Swift Number: NSGBEGCXXXX
- Account Number: 08-20310206007 55 (USD)
- Account Number: 08-20310206005 61 (EUR)
- Account Number: 08-20310206006 58 GBP)
- Account Number: 08-20310206004 64 (EGP)
Monthly Installments
Customers are now also able to pay for tour packages in monthly installments. Deposits can be paid in six installments over a six month period. The balance of the total price is then payable on arrival in Egypt. Customers can also pay the full cost in installments prior to arrival.
Child Policy
Infants below the age of two travel free. Children between the ages of two and twelve are charged 50% of the quoted price, while children twelve or older are charged the full adult rate.
NOTE: The above rates are based on tour packages that don’t include any flights. Airlines might charge a supplementary fee for children.
Cancellation
In order to cancel a reservation, a written request must be sent as soon as possible by fax or email. In the case of cancellations, the following charges will apply:
- From the date of booking until 61 days before your arrival date, 10% of the entire tour price will be charged.
- Between 60 and 31 days before your arrival date, 25% of the entire tour price will be charged.
- Between 30 and 15 days before your arrival date, 50% of the entire tour price will be charged.
- Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.
Cancellation for Christmas, New Year and Easter Vacations
- From the date of booking until 61 days before your arrival date, 25% of the entire tour price will be charged.
- Between 60 and 31 days before your arrival date, 50% of the entire tour price will be charged.
- Between 30 and 15 days before your arrival date, 75% of the entire tour price will be charged.
- Between 14 and 1 day before your arrival date, 100% of the entire tour price will be charged.
NOTE: There are cancellation charges on ALL flights in Egypt. If a tour that includes one or more flights is cancelled at any time after flight tickets have been booked, the customer is liable for fees charged by the airline company. Both domestic and international flights are subject to the airlines terms and conditions at the time of the booking.
Force Majeure
Egypt Tours Plus by Memphis Tours offers a very flexible cancellation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only the change/cancellation fees will be applied for flights according to the airline’s terms and conditions and bank surcharges applied on the deposit amount paid.
Here at Egypt Tours Plus by Memphis Tours, we prioritize your well-being and safety above all else and for that reason, we have adapted our cancellation policy to reflect our values.
Refunds
By default, refunds are made using the same method a customer used for payments. No refunds are made in the event of a no-show.
Accommodation
Unless otherwise stated, quoted prices are based on two people sharing (Twin Room). Rooms for single occupancy are available at a supplementary rate. While every effort will be made to book customers into the hotels quoted in the tours, the company reserves the right to use other hotels of a similar quality if there are issues concerning availability. All quoted tour prices include room tariffs at time of printing and are subject to change without notice.
Flights
Quoted tour prices include average flight prices at time of printing, and may changed without notice. Requests for changing flight bookings or times may have an impact on the price of a tour package.
While we can assist with booking international flights to and from Egypt, we strongly recommend that customers book their own tickets in their home country. If however you want us to book your flight to Egypt, you will be required to send full payment for the flight via bank transfer or credit card at time of booking.
Liability
We act only as a travel agent. We cannot accept liability for any injury, illness, damage, loss, accident, delay, or irregularity to either person or property resulting from:
Weather; acts of God; acts of government or other authorities; wars; civil disturbances; labor disputes; riots; theft; mechanical breakdowns; quarantines or acts of default; delays; cancellations or changes made by any hotel; carrier or restaurant.
Complaints
If you have any complaints while in Egypt, kindly inform your designated tour representative immediately or contact the company directly. In most instances problems can be solved quickly and amicably.
In the very unlikely event that you are still not satisfied, we recommend that you contact the Egyptian Travel Agent Association.
If all of the above channels have been exhausted then you can report the matter directly to the Egyptian Ministry of Tourism in Cairo.
Acceptance and Agreement
Once you have paid your deposit and it has been accepted by the company, the tour reservation is then considered to be a legally binding contract, and it signals that the customer has read and accepted the Terms of Service listed above. Both the company and the customer are obligated to honor the agreement.
